Thank You for Contacting Technical Support

Please follow the steps outlined below.

1. Make sure you are entering your credentials correctly for MySTC. Your username is your student ID followed by @students.southeasterntech.edu. An example of a valid student username is 910012345@students.southeasterntech.edu. If this is your first time logging in through MySTC you will have to activate your account. The following video will walk you through this process.

http://lms.southeasterntech.edu/it/initialsignon.mp4

2. If your password does not work but you have successfully logged into MySTC in the past you will need to recover your password. Use the following video that has instructions on how to recover your password

http://lms.southeasterntech.edu/it/forgotpassword.mp4

3. If you are unable to complete the forgot password procedure or you have never logged into MySTC you will need to submit a photo copy of your driver’s license or STC Photo ID and a picture of hand written request for password assistance. On the note include your full name, and Student ID#. I will not be able to assist you without this info.

After you complete these steps you need to email me at pgraham@southeasterntech.edu so that I know you have uploaded the requested documents. I will reply to that email with a temporary password.

Please use the secure DropBox link below to submit these documents. DO NOT email them.

https://www.dropbox.com/request/VM5QISZA4zokV7cwzpYn



After you have completed Step 3 and have received your temporary password from the IT Department

Please review this video if you have never logged into the MySTC single sign portal http://lms.southeasterntech.edu/it/initialsignon.mp4

Once you are familiar with the initial sign on procedure please visit https://southeasterntech.okta.com to set a new password. When prompted to enter your old password you will enter the temporary password given above.