Thank You for Contacting Technical Support

Step 1: Please ensure that you enter your credentials correctly when accessing MySTC. Your username should be your Student ID followed by "@students.southeasterntech.edu". For example, a valid student username would be 910012345@students.southeasterntech.edu. If this is your first time logging into MySTC, you will need to activate your account. To guide you through this process, please refer to the following instructional video.

Click Here for the Initial Sign-On Video

Step 2: If you are unable to log in to MySTC or you need assistance with any of the following:

• Forgot Password
• Locked Account (Note: Accounts unlock automatically after 1 hour)
• Multi-Factor Authentication (MFA) Updates

Please visit Click Here to Reset Credentials. Fill out the required information and select the appropriate reset options.

After Completing Step 3 and Receiving Your Temporary Password

If you have never logged into the MySTC Single Sign-On Portal, please take a moment to review this video.

Click Here for the Initial Sign-On Video

Once you are familiar with the initial sign-on procedure, please visit the MySTC Single Sign-On Portal to set a new password. When prompted to enter your old password, use the temporary password provided earlier.

Selecting Alternate MFA Methods

To learn how to select alternate Multi-Factor Authentication (MFA) options that you have set up for your account, please review this instructional video.

Click Here for the Alternate MFA Options Video

How to Clear Browser History

If you receive error messages during logins, you may need to clear your browser’s cache. Follow the instructions below for your specific browser:

• Chrome:
  • Click the three dots in the top-right corner.
  • Select Settings.
  • Scroll down and click on Advanced.
  • Under Privacy and security, click Clear browsing data.
  • Choose the time range and data types to clear, then click Clear data.
  • Close your browser and reopen it.
• Firefox:
  • Click the three lines in the top-right corner.
  • Select Settings.
  • Click on Privacy & Security.
  • Under History, click Clear History.
  • Choose the time range and data types to clear, then click OK.
  • Close your browser and reopen it.
• Internet Explorer:
  • Click Tools (gear icon) in the top-right corner.
  • Select Internet Options.
  • Under the General tab, click Delete under Browsing history.
  • Check the boxes for the data types you want to delete, then click Delete.
  • Click OK to close the window.
  • Close your browser and reopen it.
• Safari:
  • Click Safari in the top menu.
  • Select Preferences.
  • Go to the Privacy tab.
  • Click Manage Website Data.
  • Click Remove All, then click Remove Now.
  • Close your browser and reopen it.
• Edge:
  • Click the three dots in the top-right corner.
  • Select Settings.
  • Click on Privacy, search, and services.
  • Under Clear browsing data, click Choose what to clear.
  • Select the time range and data types to clear, then click Clear now.
  • Close your browser and reopen it.

If you are not redirected automatically, follow this link.